Employers have 60 days from the candidate’s start date to report a guarantee failure.
Click the “Report Failure” Button
Navigate to the candidate’s record and select “Report Failure."
Provide Required Information
Reason for reporting the guarantee failure.
Upload supporting documentation in one of the following formats:
.jpg, .jpeg, .png, .pdf, .doc, .docxAcceptable documents include:
✅ Separation Agreement
✅ ATS screenshot (showing prior sourcing)
✅ Prior correspondence (validating the claim)
Click “Submit”
Your request will be processed within 24 business hours.
By following these steps, you ensure a quick and efficient resolution of guarantee failure cases.
