Every candidate submitted through RecruitiFi is sent a confirmation email to verify their interest in the job and representation by you. Candidates must complete this step before being presented to the employer.
Troubleshooting Steps:
Check the Spam Folder
The email is sent from "no_reply@recruitifi.com" with the subject line:
"Confirm your interest in this position at <<Company Name>>!"Ask your candidate to check their spam or junk folder.
Verify the Candidate's Email Address
You can find their contact info at the top of their profile drawer.
If the email address is incorrect, you'll need to re-submit the candidate with the correct one.
Review Candidate Email Activity
Go to the candidate’s 'History' tab to see if:
The email bounced (invalid email).
It was opened but not acted upon.
It was clicked (confirmation link accessed).
Re-send the Confirmation Email
You can send a reminder once every 24 hours by clicking "Send Reminder" on the candidate icon.
This option is available in:
'Working On' Dashboard
'Candidates' Unconfirmed Page
Within each JobCast
💡 If the email bounced or was sent to the wrong address, you must re-submit the candidate with an email you’ve verified as accurate.
For further details on the candidate confirmation process, check the "What happens after I submit a candidate?" FAQ.
