If the hours pulled into RecruitiFi don’t look accurate, here’s what to do:
Do not approve the timesheet
If hours seem off—whether due to missing clock-ins or incorrect data entered in WFM—do not approve the timesheet.Dispute the hours
Within your "Awaiting Approval" section, use the Dispute option and provide a brief reason. This flags the issue for review.Disputing after an Approval
If a change to the workweek has been made after the hours have already been approved, you may still enter a dispute before the invoice is sent. To do this:
Go to the "Approved" page
Find the timesheet that needs to be adjusted
Click the red "Dispute until [Date] at [Time]" text
We encourage you to dispute inaccurate timesheets before invoicing to ensure accurate billing and avoid potential payment issues.
4. Resolution process
Once disputed, a timesheet can now be "Revised" from the "Disputed" page, which pulls down the updated hours from the WFM system.
