This page covers the three most common access problems and where to go for each.
Can't sign in:
Check your email address: Your RecruitiFi login is the email address your account was created with. Company email changes are the most common cause of failed logins.
Reset your password: Use Forgot Password on the sign-in page and follow the emailed link.
Detailed guides: Recruiters and agencies, see "Troubleshooting Login and Password Issues (Suppliers)." Employers, see "Troubleshooting Login and Password Issues (Employers)."
Password reset email never arrives:
Check spam and quarantine: Corporate mail filters frequently hold platform emails. Ask IT to allow email from recruitifi.com, the only domain RecruitiFi sends from.
Confirm the address: A reset email only goes to an address that has an account. If you are unsure which email your account uses, ask your team administrator or contact support through the chat.
Teammate invitation never arrives:
Ask for a resend: The colleague who invited you can resend the invitation from Team Members.
Still nothing: Contact support through the chat with your email address and your company name, and the team will investigate the invitation directly.