In order to report guarantee failures through the RecruitiFi system, navigate to the 'Transactions' page by clicking the link in the cog in the top right of your screen:

In the case that a candidate leaves prior to the RecruitiFi Guarantee Period being fulfilled, you may report a guarantee failure if you have not already made payment by clicking the 'Report Failure' button in the 'Actions' column:

Enter the following information in the dialogue box that pops up:

  1. Why you are marking this guarantee failure? (guarantee failure, ownership issue, or other)
  2. Upload confirmation documentation (.jpg, .jpeg, .png, .pdf, .doc, .docx) that validates the guarantee failure or that the candidate had been internally sourced within the past 180 days (e.g. Separation Agreement, ATS screenshot or prior correspondence, etc.)
  3. Click submit and our team will review your submission and get back to you within 24 business hours.

Additionally, you can report guarantee failures from the JobCast Dashboard by clicking on the '# Hires' button on JobCasts where you have hired candidates that are still within their guarantee period:

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