If a candidate leaves prior to the RecruitiFi guarantee period being fulfilled, you can mark this in our system and automatically request a refund if you have already made payment.
There are two ways to mark guarantee failures in the RecruitiFi system:
Navigate to the Billing page by clicking your avatar. Click the “Report Failure”.
Navigate to the candidate that has failed their guarantee and open their candidate profile in the Hires section of the left navigation.. Click “Report Failure”.
You will need to enter the information in this article to complete the process.